Author: AutoNetTV

By Sean Whiffen, V.P. Strategy, Technology & Content  Waiting in line … This common experience conjures thoughts and feelings in every one of us – from the DMV to the grocery store. It’s...

About 2 months ago, my wife’s car’s odometer finished its slow crawl to the 30,000 mile mark. Her oil change place, looking to capitalize on preventive maintenance, brought the milestone...

There are 6 elements to success in the service department, all centering around the interface between you and your customer:  Experience, Service, Interaction, Sales, Content, and Marketing.  While each of...

    By Brandon Storrs, Director of Visual Communications & Production, AutoNetTV Media, Inc.   I love to ride bikes.  My co-workers often have the pleasure of seeing me ride into...

  by Kim Curtis, AutoNetTV Corporate Accountant I can honestly say I am not a specialist when it comes to understanding automobiles.  I am not sure what the names of...

Think you know best? If your customers don't agree they'll leave. Convenience, Amenities & Information keep them close. Find out more in our article in the May-June Fixed Ops Magazine...

About a year ago my wife’s ‘93 sedan, with its 150K miles, faded gold paint, and malfunctioning engine, was finally laid to rest.  For some reason, she shed no tears...

by Sean Whiffen Few things are better than the rush of the wind against your bare skin as you cruise in nothing but underwear and socks.  Or so we imagined...

  Your business depends on your prospects and customers knowing what you wish they already knew.  What is the best way to convey that knowledge during your best opportunities?  Go...

When I was young my father bought a Ford Galaxie Sunliner. Bright red and a convertible to boot. I loved how it looked and I also loved how fast it was. My...