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Four New ASE Videos
AutoNetTV and ASE have four new ASE videos for all customers to add to their Lobby TV program. Add these videos to the TV program in your service area or waiting room...
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How Customer Education Builds Loyalty and Prevents Misunderstandings
In many of the classic “I Love Lucy” TV show episodes, a misunderstanding often started the series of events that led to major problems. In our automotive service industry, misunderstandings...
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What’s in the February 2025 Lobby TV Program?
February 2025 featured content Battery inspectionDisc BrakesSerpentine BeltWiper BladesOil ChangeRegular CheckupsBrake InspectionCoolant ChangeOil Leak RepairTire BalanceRoad Safety MaintenanceTire InspectionPreventive Maintenance ServiceWiperBlades ReplacementBattery CleaningHeadlight RestorationBatteryTest Service Contact our customer success team...
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How to Handle Customer Complaints Effectively
Turning Negative Experiences into Positive Outcomes To borrow heavily from the Bible’s book of Proverbs, business feels no fury like a customer scorned. Research has shown that 95% will share...
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What’s in the December 2024 Lobby TV Program?
December 2024 featured content Brake serviceEngine air filterOil changeShocks & strutsAlignmentBattery ReplaceFuel injectorTransmissionHeadlight alignmentHeadlamp replacementDifferential serviceTransfer case serviceWinter tiresWinter driving inspectionCabin air filterBasic auto careShocks serviceOil change serviceSerpentine belt replacement...
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Listen Up! The Key to Customer Satisfaction in Automotive Service
Regardless of the price or complexity of services being performed on a customer’s vehicle, effective communication is crucial. The role of service center owners, managers, and service advisors goes beyond...
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What’s in the November 2024 Lobby TV Program?
November 2024 featured content Cabin Air FilterCheck Engine LightTiming BeltExhaust ServiceFuel SystemBrake InspectionTransmissionFuel EconomyWiper Blade ReplacementHeadlamp ReplacementPower Steering Fluid ChangeTire InspectionCheck Tire PressureSynthetic Oil UpgradeFuel System CleaningDifferential ServiceCheck Engine LightVehicle...
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How to React When Someone is More Heated Than Their Car
Whenever we need to communicate something sensitive, something that might challenge another person or cause them to be defensive, there is a higher likelihood of a negative outcome that could...
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What’s in the October 2024 Lobby TV Program?
October 2024 featured content Tire alignmentShocks strutsTPMSFuel systemHeadlamps maitenanceBattery replace-maintenanceFuel economyCheck engine lightOil leak repairPower steering fluid changeAir filter maintenanceVehicle maintenanceCabin air filter replacementCleaning maintenanceBrake fluid exchangeSynthetic oil upgradeBattery test...
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AI isn’t fixing cars yet, but it is already talking to your customers
How to compete with the reality of artificial intelligence in the automotive service industry. Artificial Intelligence (AI) is one of the most popular topics in the world nowadays. News reports,...
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