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Don’t Blink

  80% of motor vehicle accidents are preceded by 3 seconds of distraction.  3 seconds: that’s less time than it takes to read the last sentence.  Last week Myra Blanco...
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Menu, Schmenu

A few months ago I asked a shop owner and master technician to review an article for our website content product. The topic was “Deciphering the Menu Board”. The idea...
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Doing Well While Doing Good

  Today, while you read this, a 14-year old boy is lying on his bed in the cancer ward of a children’s hospital, struggling to breathe after vomiting for the...
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Spare a Little Change?

  Automotive service and repair is a $215 billion a year industry.  Change is either an obstacle or an accelerant to getting your fair share.  Or rather, your response to...
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Why People Don’t Like You – Part 2

  In Part 1, we talked about how customer’s perceptions on Price, Completeness of the Repair, and Meeting Time Expectations leads to customer dissatisfaction, according to a recent Consumer Reports...
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Why People Don’t Like You – Part 1

  OK, that’s not fair.  Most people like you.  At least according to a recent Consumer Reports Annual Auto Survey in which 73% said that they were either completely or...
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You’ll Ruin Your Eyes

  Mom used to say, rather emphatically, “Don’t watch so much TV, you’ll ruin your eyes!”  That was back in the day of 3 channels when I would watch a...
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Keep Your Eye on the Sparrow

  When I was a kid, my Dad and I would watch Robert Blake as the gritty undercover TV cop, Baretta.  I got a kick out of his cockatoo, Fred,...
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The Worst Wheel

  When my youngest was 7 she said, “I can’t remember – is it the boy or the girl peacocks that have the bright feathers.” “It’s the boys.  In the...
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Whatcha Gonna Do When You Got Nothin’ to Do

  Add up the number of hours you’ve spent waiting for doctors, dentists, a restaurant table, haircuts and auto service, etc.  That’s a lot of time with nothing to do. ...
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