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Guaranteed Fixes to Stop Upset Customers from Ruining Your Day
In January 2025, during an important NFL Wild Card round game, AJ Green, the All-Pro wide receiver for the Philadelphia Eagles, was caught on TV cameras reading a book while...
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May 2025 Lobby TV Program |
May 2025 Monthly featured content Cooling SystemEngine Air FilterWiper BladesShocks & StrutsOil ChangeAlignmentFuel InjectorCheck EngineTransfer Case ServiceSpring InspectionAlignmentCabin Air Filter ReplacementRoutine InspectionRoad Safety MaintenanceBrake Fluid ExchangeWiper Blades ReplacementBattery CleaningOil Change...
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How to Set Realistic Expectations in Automotive Service: A Guide for Service Advisors
Whether it’s how well you think your favorite sports team will perform this year, or the quality of food you hope to get when ordering at a restaurant, our expectations...
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April 2025 Lobby TV Program
April 2025 featured content Cabin Air FilteCheck Engine LightTire RotationTransmission serviceFuel SystemHeadlight AlignmentSuspensionWiper Blade ReplacementPower Steering Fluid ChangeEngine Air Filter ReplacementBasic AutoCare MaintenanceSevere Driving MaintenanceCleaning MaintenanceSynthetic Oil UpgradeBattery ReplacementFuel System...
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Building Long-Term Relationships with Automotive Service Customers
Let’s be real – customers have a lot of options when it comes to automotive service. So, what makes them stick with your service center instead of bouncing to the...
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What’s in the March 2025 Lobby TV Program?
March 2025 featured content Differential ServiceExhaust ServiceOil ChangeTiming BeltBattery ReplaceEngine Air FilterFuel EconomyCabin Air FilterTransmission ServiceBrake Fluid ChangeHeadlamp ReplacementOil And Filter ChangeVehicle MaintenanceCheck TirevPressureTransfer Case ServiceWheel Alignment Contact our customer...
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Four New ASE Videos
AutoNetTV and ASE have four new ASE videos for all customers to add to their Lobby TV program. Add these videos to the TV program in your service area or waiting room...
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How Customer Education Builds Loyalty and Prevents Misunderstandings
In many of the classic “I Love Lucy” TV show episodes, a misunderstanding often started the series of events that led to major problems. In our automotive service industry, misunderstandings...
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What’s in the February 2025 Lobby TV Program?
February 2025 featured content Battery inspectionDisc BrakesSerpentine BeltWiper BladesOil ChangeRegular CheckupsBrake InspectionCoolant ChangeOil Leak RepairTire BalanceRoad Safety MaintenanceTire InspectionPreventive Maintenance ServiceWiperBlades ReplacementBattery CleaningHeadlight RestorationBatteryTest Service Contact our customer success team...
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How to Handle Customer Complaints Effectively
Turning Negative Experiences into Positive Outcomes To borrow heavily from the Bible’s book of Proverbs, business feels no fury like a customer scorned. Research has shown that 95% will share...
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