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Here Comes the Judge

Judgment is a two-edged sword: nobody likes to be judged unfairly.  But we have to make judgment calls every day.  As business people, we want people to judge us as...
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Auto Market Weekly Video: 10-31-2011

This week, Bendix launches a teen safety initiative, Mudlick Mail and CARQUEST partner and dealership body shops continue to decline.
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Auto Market Weekly Video: 10-24-2011

This week, Gates is offering training for service providers at AAPEX, ALLDATA expands to European shops, and NABC awards five families refurbished vehicles.
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Batteries for Beginners Part 2

In Part 2 of Batteries for Beginners, AutoNetTV’s Ross Hayner cracks open a battery case and shares the basic function and chemistry of the 12 volt battery.  A great video...
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Auto Market Weekly Video: 10-3-2011

This week the collision repair industry is shrinking, Gunk partners with SkillsUSA, top PE firm leaders will lead AASA breakfast and Luber-finer releases a new online parts look-up tool.
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Off to See the Wizard Part 3

This article is the third of a three part series on building trust with customers.  Part 1 deals with how you can build trust before your customer even arrives at...
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Auto Market Weekly Video: 9-26-2011

This week Motor Age and ABRN host a free webcast on loss prevention, SCRS will participate in a live discussion with Charley Hutton, Beck/Arnley boosts its social media efforts and...
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Batteries for Beginners Part 1

In Part 1 of Batteries for beginners, AutoNetTV’s Ross Hayner cracks open a battery case and shares the basic function and chemistry of the 12 volt battery.  A great video...
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Auto Market Weekly: 9-19-2011

This week Mitchell 1 introduces SocialCRM, buyers will see 500-plus first time exhibitors at SEMA, SCRS will hosts Rich Evans during SEMA and ASRW will move to New Orleans in...
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Auto Market Weekly Video: 9-12-2011

This week Toyota and Nissan sign on to support ASRW, repairers in Montana may have more leverage negotiating with insurers, the University of the Aftermarket’s Leadership 2.0 program sells out...
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