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Why People Hesitate To Get Their Vehicle Serviced

A recent report stated that over 80 percent of the vehicles on the road have one or more service or repair that's needed, but hasn't been taken care of.
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Ethics of Automotive Repair

We’re going to be talking about the ethics of automotive repair. It seems like news outlets really like exposés, and the automotive service and repair industry hasn’t been given a...
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Questions To Ask Your Service Advisor

We find that a lot of service and repair customers are a little tentative when they talk with their automotive advisers.
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Finding Vehicle Recall Information

No matter how well they’re made, cars are bound to have problems with their design or manufacturing.
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Service Center Standard and Procedures

Technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, centers can assure a quality outcome.
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