AASA is doing some very cool work in reducing warranty returns on perfectly good parts with their Know Your Parts campaign.
AutoNetTV Production Services was fortunate to work with Bill Hanvey and his team in developing the e-learning tool used in the Starting and Charging module.
This article appears in Aftermarket News and is a good read. http://www.aftermarketnews.com/interview-with-aasas-bill-hanvey/
You can check out the interactive diagnostic tool at http://kypgenius.com