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The Curious Case of Wife’s Uncertainty

About 2 months ago, my wife’s car’s odometer finished its slow crawl to the 30,000 mile mark. Her oil change place, looking to capitalize on preventive maintenance, brought the milestone...
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Off to See the Wizard Part 2

This article is the 2nd in a three part series on building trust with customers, addressing how a professional environment enhances trust.  Part 1 deals with how you can build...
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Role of a Service Advisor

Bryan Stasch, Director of Client Fulfillment and Instructor for the Automotive Training Institute,discussed the 3 Major components of the Service Advisor’s role.  ATI
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I Don’t Like Spiders & Snakes

Spiders give me the willies.  Affectionate old ladies with blue hair and red lipstick make me uncomfortable.  Jumping out of a plane scares the beejeebees out of me.  You probably...
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Mitsubishi to Kill Current US-Made Vehicle Line-up

Mitsubishi will make radical changes at its U.S. manufacturing plant in the coming years – dropping the entire U.S.-built line and leveraging the facility for a new family of vehicles....
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