Your car is important to you and keeping it running is vital to your lifestyle. That’s why you should have it serviced regularly. And even though it may just be routine maintenance, you want it done right.
It’s also very important to your service center to keep you happy and on the road. You might be surprised at the amount of money service centers spend every year to make sure their technicians are properly trained.
Your service center offers a variety of car care services to many kinds of vehicles. They need to be up to date on the latest techniques and parts so that they can care for your car properly. Centers subscribe to data services that list the high quality parts and fluids recommended by your manufacturer.
And each service has a checklist of standard procedures. Technicians follow these procedures so they can safely deliver a consistent level of high-quality service.
Some services require the use of specialized equipment. Technicians are trained extensively on this equipment so that they can service your car quickly and efficiently.
Classroom, video and hands-on training is provided by the company and outside trainers. It’s not only important that service technicians be able to perform a given task, they also need to be thoroughly trained in inspection and diagnostic techniques. One of the great services they perform is to spot potential problems before they become serious.
The automotive service industry has standards for classifying and communicating problems to customers. For example, it’s one thing to learn that your manufacturer recommends that you change your serpentine belt every 30,000 miles and another to learn that the belt is on the verge of failure. These standards help you understand the urgency of recommendations, letting you make better service decisions.
You may be interested to know that service technicians are trained in compliance with federal and local laws and regulations, including environmental regulations regarding the disposal of used parts and fluids.
It’s the goal of your service center to provide fast, courteous service. You should feel free to ask your technician or one of the managers about your service or for more information about their recommendations.
Well-trained service providers, established procedures, industry standards, and, of course, AutoNetTV, combine to give you the best service experience possible.