Customer Success Specialist- Full Time
Do you like having your nights and weekends free?
Are you looking for a casual work environment that never takes itself too seriously?
Do you want to be part of a fun team with a great culture?
Do you enjoy talking to people?
Full and Part-time positions available!
AutoNetTV is the
place for you!
We have a fun and relaxed work environment that empowers employees for professional development and personal life balance. Up-front and ongoing training, interaction with peers and managers, and career path opportunities are key features of the AutoNetTV culture. Company owners and managers are in the office daily and operate in a horizontal environment to support each other and grow the business. No jerks, obnoxious managers, or rude co-workers. We’re a good, chill place to work that’s right off I-15 in Draper, UT and every workspace is at least 8 feet x 8 feet. We’re a small business with good employees and good customers. Oh, and you can even work from home if you’d like. If you want a place where you can excel and create a career, this is it!
About the Company:
Automotive companies turn to AutoNetTV Media to better educate their customers on the value of service and repair. We produce digital content and technology to educate and entertain their customers. AutoNetTV is well known and respected in the automotive industry. We are currently in our 17th year of business and growing substantially. We are a profitable, privately held company with less than 50 employees and work with some of the most well-respected automotive companies in the world.
About the Role:
Our Account Specialists provide general customer service to
our new and existing customer accounts. These consultants guide our customers
along a path to success in utilizing our tools in their business. They develop
relationships of trust with our customers and are the backbone of our company
Customer success specialists take inbound calls to answer questions and train our customers on how to use our products/services. They follow-up on past conversations, and make outbound calls to gauge customer satisfaction, system utilization, and feedback for increased performance.
Each full-time customer success specialists Specialist has their own dedicated workspace. We are not a massive call center. This team has less than a dozen people, get along well (no bad personalities), takes pride in their work, is encouraged to think for themselves, and has immediate and regular access to company owners.
Customer Success Specialist Qualifications:
- Excellent Oral and Written Communication Skills
- Comfortable building relationships with customers and presenting services over the phone
- Ability to communicate ideas and concepts well
- Willingness to learn and be part of a great team
- Amazing phone presence (people can literally hear you smiling)
- Accountable to show up to work on time and work your scheduled shift
- High school or equivalent – Additional education or knowledge in the automotive industry is a plus
What we offer:
- Full and Part-Time positions available!
- Monday-Friday 7:00 AM – 5:00 PM, no weekends or holidays!
- Health & Dental Insurance
- Excellent work/life balance
- Awesome company parties.
How to apply
Submit a copy of your resume,