AutoNetTV Survey Reveals Vehicle Owner Priorities Since COVID-19

 Research Gives Insight into Why Vehicle Owners Choose Preferred Service Facilities and the Offerings that Retain their Business


Draper, UT: AutoNetTV Media, Inc., a company that creates award-winning Car Care Videos for use in automotive service centers, has published the results of a nationwide survey in which vehicle owners were questioned on a number of issues, concerns, priorities, and preferences in relation to vehicle care and service center selection, particularly in the COVID-19 economy.

AutoNetTV has made Part 1 of the survey results available in a downloadable white paper through their company website. Survey questions cover topics for which there has previously been little to no information available in the auto service industry. For example: Why do vehicle owners choose one location over another? What do vehicle owners think about dealerships versus tire centers, repair centers, and quick lubes? What value do customers place on Online Scheduling versus Roadside Assistance or being part of a Nationwide Brand/Network? How important is price versus expertise?

Automotive professionals can access this research publication at 

 “Understanding the opinions and needs of vehicle owners is critical to success in the auto service industry, and that’s never been more true than it is now during these unusual times,” said Bobby Cannon, CRO of AutoNetTV. “The survey responses we obtained can act like a road map to help any service facility better navigate their business journey. We’re excited to share what we’ve learned with the entire industry.”

Click the orange button below to download the Press Only Access white paper of Automotive Service Report Part 1

   Press Access Download Only

Automotive Service Report 

A Nationwide Survey of Vehicle Owners

AutoNetTV has conducted this research in two parts to show you exactly how vehicle owners rate and compare service facility attributes.

Please feel free to contact me for any questions or to arrange an interview.

David Avalos | Marketing

13867 S Bangerter Parkway, Suite 200 | Draper, UT 84020 

Office: (385) 955-6583

About AutoNetTV Media, Inc.: AutoNetTV helps auto service professionals increase their repeat business and add-on repair orders through Car Care Videos that build customer trust and interest in following their service recommendations. Recognized as an industry pioneer for vehicle owner education, AutoNetTV delivers award-winning videos for subscription use in waiting areas, service counters, websites, Digital Vehicle Inspections, social media, email and text messaging. For more information, please visit

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