19 years old, walking down Huron Street in Ann Arbor, Michigan, 2,100 miles from home, I watched the wad of chewing gum I had just spit out arc into the...
About 35% of policy owners shop their car insurance in a given year. Less than half will actually switch. That puts customer retention in the mid 80% range. When...
30 years ago 75% of automotive service dollars were spent on repairs – 25% on maintenance. In the meanwhile, vehicle reliability improved dramatically with problems per 100 cars down 84%...