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How to Handle Customer Complaints Effectively
Turning Negative Experiences into Positive Outcomes To borrow heavily from the Bible’s book of Proverbs, business feels no fury like a customer scorned. Research has shown that 95% will share...
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What’s in the December 2024 Lobby TV Program?
December 2024 featured content Brake serviceEngine air filterOil changeShocks & strutsAlignmentBattery ReplaceFuel injectorTransmissionHeadlight alignmentHeadlamp replacementDifferential serviceTransfer case serviceWinter tiresWinter driving inspectionCabin air filterBasic auto careShocks serviceOil change serviceSerpentine belt replacement...
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Listen Up! The Key to Customer Satisfaction in Automotive Service
Regardless of the price or complexity of services being performed on a customer’s vehicle, effective communication is crucial. The role of service center owners, managers, and service advisors goes beyond...
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What’s in the November 2024 Lobby TV Program?
November 2024 featured content Cabin Air FilterCheck Engine LightTiming BeltExhaust ServiceFuel SystemBrake InspectionTransmissionFuel EconomyWiper Blade ReplacementHeadlamp ReplacementPower Steering Fluid ChangeTire InspectionCheck Tire PressureSynthetic Oil UpgradeFuel System CleaningDifferential ServiceCheck Engine LightVehicle...
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How to React When Someone is More Heated Than Their Car
Whenever we need to communicate something sensitive, something that might challenge another person or cause them to be defensive, there is a higher likelihood of a negative outcome that could...
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What’s in the October 2024 Lobby TV Program?
October 2024 featured content Tire alignmentShocks strutsTPMSFuel systemHeadlamps maitenanceBattery replace-maintenanceFuel economyCheck engine lightOil leak repairPower steering fluid changeAir filter maintenanceVehicle maintenanceCabin air filter replacementCleaning maintenanceBrake fluid exchangeSynthetic oil upgradeBattery test...
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AI isn’t fixing cars yet, but it is already talking to your customers
How to compete with the reality of artificial intelligence in the automotive service industry. Artificial Intelligence (AI) is one of the most popular topics in the world nowadays. News reports,...
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What’s in the September 2024 Lobby TV Program?
September 2024 featured content BatteryDifferential serviceFuel systemWiper bladesBrake serviceEngine air filterCheck engineSynthetic oilCabin air filterBattery replacementCoolant changeShocks and strutsRoutine inspectionSevere driving maintenanceTransfer case serviceOil changeBattery cleaningTransmission service Contact our customer...
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1 vs 1,000 vs 1,800,000
Show more. Get more “Have you seen this video?!” It’s such a common phrase that many of us hear it every day. We watch things that make us smile with...
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What’s in the August 2024 Lobby TV Program?
Improve dialogue with your customers Transform Your Business TV screens into your greatest salesman with Car Care Entertainment TV. Your customers will be educated with memorable 3D videos that will...
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